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Fast 7 day turnaround
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No hidden costs
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All design layouts are emailed to you for approval
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Inkless Handprint print kits included in the price
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PLUS All finished silver sent recorded delivery
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© 2009 Scribbles Ceramics Ltd
Delivery Terms: We aim to dispatch your order within 7* days of receipt of payment
and approval of emailed layout design, orders will be sent recorded delivery, and
will require a signature on delivery, we will not be held responsible for any duties
or tax for shipping outside of the UK.
DELIVERY COSTS: All kits and silver posted
for a fixed charge of £7.50, other countries must enquire for postal costs before
ordering.
* IF IN THE EVENT THAT WE ARE OUT OF STOCK OF ANY ITEM DELIVERY TIMES MAY TAKE A LITTLE LONGER. PLEASE NOTE THAT DURING BUSY PERIODS DELIVERY MAY TAKE UP TO 14 DAYS.
Making A Purchase
By making a purchase you agree to the terms & conditions as specified
below:
Browse our online store, when you see an item that is of interest click on the thumbnail to get more information. Next to each item there is a description of the product. We have tried our best to ensure that all descriptions are accurate at the time of entering that item into the catalogue.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract of sale yet exists between us. Acceptance of your order, and hence a contract between us begins when we ship your order. We have included this term to protect us in the event that a mistake has been made in pricing, or where we are no longer able to supply a particular product due to circumstances beyond our control.
You may place your order online, email, by telephone or by post.
Remittance Terms
PayPal, or Credit/Debit card by phone (EUR prices will be calculated and charged to your card in £'s) or Bank Transfer (please email us for our bank transfer details)
If your order is time critical please email through your order to see if it is possible to make special arrangements, which must be paid for by the customer, Please note a signature is required on all Express Delivery & Special Delivery orders.
All claims of shortages MUST be made within 24 hrs of placing your order in order that we can track and trace your items.
Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail.
Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.
Tax Charges
VAT at the current rate IS INCLUDED in all GBP prices. We are not liable
for any possible import taxes or duty on goods sent abroad.
Credit Card Security
When
the order is placed at our web site we use recommend you use PayPal to make payments.
If you wish to pay by card over the telephone please call us to do this.
Guarantees:
We guarantee the products are as specified and are fit for the purpose
of which they are sold. Please Note: Breakages of chains or loss of pendants are
not covered by the guarantee.
Reaching Us
If you need to reach us, please email us in the first instance using
the link on the contact us page.
We aim to respond to all enquiries within 48 working
hours.
Privacy Policy
Under the Data Protection Act 1998, we have a legal duty to protect
any personal information we collect from you.
We will only use personal information
you supply to us only for the reason that you provided it.
We will only hold your
information for as long as necessary to fulfil that purpose.
We will not pass your
information to any other parties unless this is made clear to you at the time you
supplied it.
All employees and contractors who have access to your personal data or are associated with the handling of that data are obliged to respect your confidentiality.
Data collected by on our web site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c.
Issue a unique identifier
d. Monitor customer account status beyond that required
for individual purchases
e. Only disclose information to third parties for goods delivery
purposes.
Right to Cancel
Under the Distance selling Regulations you have the right to cancel
our agreement within seven days of the contract beginning (when we ship your order
and a payment is charged to your credit card). This does not apply to goods that
are personalised and made to order, these goods are not refundable and will not be
refunded unless they are faulty or do not conform to the specification or details
have been incorrectly made to those specified on the order.
You must confirm in writing
that you wish to cancel (you can do this via email). If you notify us that you wish
to cancel before we have started to process your order, we will refund, in full,
any charges made to your credit card, however we may charge an administration fee.
We reserve the right to recover delivery costs where cancellation has happened AFTER we have notified you of shipping the product.
The items should be in the same condition, which you received them. Items should be complete packs, un-opened and unused.
You agree that in the circumstances where you have already taken receipt of the order, you will be liable for all cost of the items until we receive the items returned to us in their original condition. We recommend that you obtain a proof of postage when returning goods to us. We regret we cannot offer refunds on items that we do not receive back and there is no proof of postage. You the customer agree to be liable for postage costs for returning items to us. Upon receipt of the returned goods, we will refund, in full, the amount to the credit card to which the charge was originally made, or to the Paypal account if this method of payment was used.
For Wholesale/Trade orders we will enclose a receipt for payment with your goods, unless we are dropshipping goods to your customer, then the receipt will be sent to your address only.
Returns
We want our customers to be happy., but we cannot accept returns for items
that are supplied correctly made and to the requirements of the order placed.
We
must be notified in writing (by email) and within 7 days of taking delivery if you
intend want to return any product. After 7 days have passed we will deem that you
have accepted the goods after inspecting them.
Items may be returned if faulty. For items that are damaged or faulty or not made
to the specification of the original order, we will:
1. Offer to replace the item
at a cost to ourselves
2. Offer a full refund where the first option is not available.
We are an e-commerce store; our preferred way for you to get in touch is by e-mail. It is your responsibility to ensure your inbox settings allows you to receive any email replies from us.
T. 01638 661555 – we can take your call 10.00 till 5.00 Mon to Sat. E: info@scribblesceramics.com
No Goods are started or dispatched until paid for in full.
We can accept payment by the following methods:
Cheque
Paypal
Cash
Card by telephone